Return Policy

At LUMIKIDIY, we are committed to providing our customers with a simple, transparent, and reliable shopping experience. This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through lumikidiy.com. Please review this policy carefully before submitting a return request.

LUMIKIDIY specializes in aesthetic ceramic vases, combining vintage, pastoral, and abstract artistic styles, featuring classic striped designs and a variety of unique shapes for home decoration.

1. Return Request Period

Customers may request a return within 30 days after receiving their order. Before returning any product, customers must contact our customer service team for return approval and instructions.

Please contact: Customer Service Email: service@lumikidiy.com

To help us process your request efficiently, please provide:

  • Order number

  • Email address used during checkout

  • Product information (such as vase style, color, or item details)

  • Reason for return

  • Photos of the product (if applicable)

Our customer service team will review your request and provide further instructions.

2. Return Conditions

To be eligible for a return, products must generally meet the following requirements:

  • The product must be unused, unwashed, and in its original condition.

  • The product must include original packaging and accessories (if applicable), ensuring fragile ceramic items are securely protected.

  • The return request must be approved by our customer service team before shipment.

Returns sent without prior authorization may not be accepted.

3. Non-Returnable Items

Due to hygiene considerations, fragility, and product protection requirements, certain items may not be eligible for return, including:

  • Products that have been used, washed, or altered

  • Products damaged due to improper handling after delivery

  • Products without original packaging when packaging is required for fragile ceramics

  • Items returned without prior approval

If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.

4. Return Process

To request a return, please follow these steps:

  • Step 1: Contact LUMIKIDIY customer service: service@lumikidiy.com

  • Step 2: Provide your order details and return reason

  • Step 3: Wait for our team to review your request and provide return instructions

  • Step 4: Ship the approved return item according to the instructions provided

Please do not send any items back before receiving return confirmation.

5. Refund Process

Once the returned product has been received and inspected, we will process the refund according to the approved return request. Approved refunds will be issued to the original payment method used during checkout.

Please note that refund processing times may vary depending on:

  • Payment provider processing time

  • Banking institution processing time

Customers will receive confirmation once the refund has been processed.

6. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from your order, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photos showing the product condition (especially for fragile ceramic breakage in transit)

Our customer service team will review your request and provide an appropriate solution.

7. Exchanges

If you would like to exchange a product, please contact our customer service team first. Exchange requests are subject to:

  • Product availability

  • Product condition

  • Return approval requirements

8. Contact Information

For return, refund, or exchange inquiries, please contact:

  • Brand Name: LUMIKIDIY

  • Official Website: lumikidiy.com

  • Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.

  • Unified Social Credit Code: 91231002MAEEWMUE5C

  • Registered Address: No. 107, East Er-tiao Road, Aimin Street, Dong'an District, Mudanjiang City, Heilongjiang Province, China

  • Customer Support Email: service@lumikidiy.com

lumikidiy.com is owned and operated by Heilongjiang Longyao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.