Shipping Policy

At LUMIKIDIY, we are committed to providing a clear and transparent shopping experience. We provide straightforward shipping information and use the shipping methods available through our website checkout to help customers complete their purchases conveniently.

LUMIKIDIY specializes in aesthetic ceramic vases, including vintage, pastoral, and abstract styles for home decoration.

1. Order Processing

Orders are typically processed within the business days following payment confirmation.

The processing time for orders may vary due to order verification, inventory checks, or seasonal volume increases. Important updates regarding your order, such as processing status changes, will be communicated via email or through our customer support team.

Once an order has been processed, LUMIKIDIY will arrange shipping and provide you with the relevant confirmation information and tracking details.

2. Shipping Destinations

LUMIKIDIY provides supported shipping options to target destinations, including major international markets.

Shipping availability, methods, and delivery times may vary depending on the destination, delivery address, and courier services available at the time of purchase. Specific shipping options will be displayed during the checkout process when applicable.

3. Estimated Delivery Time

  • Estimated delivery time is generally:

  • 7-15 business days after shipment

The delivery time is provided as an estimate and excludes the initial business days required for order processing.

Standard transit times depend on the shipping destination, courier delivery schedules, and local handling:

  • Shipping order details

  • Transit timelines

  • Address accuracy

  • Fragile item care

  • Customer assistance

  • Reliable couriers

  • Secure packaging

  • Safe item arrival

  • Order tracking and status updates

Assistance will be provided for delivery status inquiries when the order has been handed over to the courier service.

4. Shipping Confirmation and Tracking

Once an order has been shipped, a shipping confirmation containing a tracking link, tracking number, carrier name, and updated tracking information will be provided to the customer.

Tracking information can take some time to reflect in the courier's system after initial shipment confirmation.

If you have questions about order status or shipment tracking, please contact us:

  • Customer Support Email: service@lumikidiy.com

Please check your order status and shipment details via our shipping partners or customer support team when assistance is needed.

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during the checkout process, including:

  • Recipient full name

  • Correct and detailed street address

  • Regional postal code

  • Phone number

  • Valid email

Please review your shipping information carefully before placing your order.

If an order is returned or delayed due to incorrect or incomplete address information, LUMIKIDIY will not be legally responsible for the resulting shipping fee or related losses, but we will provide reasonable assistance to help resolve the issue.

LUMIKIDIY is not responsible for delays caused by couriers, natural disasters, customs procedures, or incorrect delivery information provided by the customer.

6. Customs, Import Duties, and Taxes

International orders may be subject to customs clearances, import duties, taxes, and handling charges imposed by the destination country or region.

Customers who place international shopping orders are responsible for paying any applicable customs duties, regulatory tariffs, or import charges levied by their local customs authorities in association with the delivery of their purchase.

Welcome products may be sent via courier from our fulfillment centers.

7. Delayed, Lost, or Damaged Packages

Packages can be delayed due to delivery exceptions, weather conditions, or seasonal spikes in shipping volume:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Extended range

  • Local delivery issues

If a delivery has not arrived within the estimated window, please contact our customer support team.

If a package arrives damaged or missing items, please contact our customer service team immediately to report the damage and provide required evidence to assist with necessary claims updates.

If damage occurs in transit, please save the packaging and contact customer support to provide photo evidence for handling fragile art products like ceramic vases.

8. Order Changes and Cancellations

If you need to change information or cancel an order, please do so immediately before processing. Once an order has entered shipping processing, changes can no longer be made.

We will make reasonable efforts to satisfy your request, provided the order has not entered the shipping processing stage or been dispatched from our fulfillment center.

Please contact our support team in a timely manner to request assistance.

9. Contact Information

For shipping, tracking, or order-related questions, please contact:

  • Brand Name: LUMIKIDIY

  • Official Website: lumikidiy.com

  • Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.

  • Unified Social Credit Code: 91231002MAEEWMUE5C

  • Registered Address: No. 107, East Er-tiao Road, Aimin Street, Dong'an District, Mudanjiang City, Heilongjiang Province, China

  • Customer Support Email: service@lumikidiy.com

lumikidiy.com is owned and operated by Heilongjiang Longyao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.