Terms & Conditions

Welcome to LUMIKIDIY

Welcome to LUMIKIDIY. By accessing or using our website to purchase fine ceramic vases, you agree to be bound by these Terms & Conditions. Please review this information carefully before making a purchase.

1. Brand & Business Information

LUMIKIDIY is an online ceramic vase brand specializing in aesthetic vases that combine vintage, pastoral, and abstract artistic styles, perfect for everyday home decoration and personal space styling.

  • Brand Name: LUMIKIDIY

  • Official Website: lumikidiy.com

  • Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.

  • Unified Social Credit Code: 91231002MAEEWMUE5C

  • Registered Address: No. 107, East Er-tiao Road, Aimin Street, Dong'an District, Mudanjiang City, Heilongjiang Province, China

  • Customer Support Email: service@lumikidiy.com

lumikidiy.com is owned and operated by Heilongjiang Longyao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

2. Product Availability & Information

LUMIKIDIY provides product details for our fine ceramic vases, including shape, features, materials, and usage guidance to help customers make informed purchasing decisions.

Please note:

  • Product availability may vary and is subject to inventory updates.

  • Product colors and glaze textures may vary slightly due to photography.

  • Product dimensions and weights are approximate measurements.

If you have questions about a vase or its care, please contact our support team before placing an order.

3. Pricing & Promotions

All prices are displayed in USD (or applicable currency) and are subject to change without notice. We reserve the right to modify prices at any time.

  • Product pricing

  • Special discounts

  • Promotional campaigns

Any promotional pricing or special offers are subject to the terms and conditions defined for each campaign. LUMIKIDIY reserves the right to correct pricing errors in product descriptions.

4. Order Placement & Confirmation

When placing an order through lumikidiy.com, you agree to provide accurate and complete information:

  • Name

  • Billing and shipping address

  • Contact details

  • Payment information

Once your order is successfully placed, an order confirmation will be sent via email. LUMIKIDIY reserves the right to accept, decline, or cancel orders under certain conditions, such as inventory shortages or suspected fraudulent activity:

  • Regional shipping restrictions

  • Risk assessment or fraud prevention

  • Inventory limitations

  • Unfulfilled payment verification

If an order is cancelled, we will notify you and issue a refund to the original payment method.

5. Payment Terms

Payments made through lumikidiy.com are processed securely through available website checkout payment options:

  • Payment before dispatch

  • Secure SSL-encrypted payment processing via trusted third-party payment gateways

  • Payment must be completed in full before order processing

Customers should only submit payment information through the official checkout process on lumikidiy.com.

6. Order Changes & Cancellation

Customers can request order changes or cancellations before processing. Once an item is dispatched, changes or cancellations can no longer be processed:

  • Order processing updates

  • Shipping status

  • Cancellation eligibility

If your order has been dispatched, please review our Return Policy upon receipt.

Customer Support: service@lumikidiy.com

7. Shipping Terms

Orders are processed and shipped according to our Shipping Policy from fulfillment centers to your delivery address, using reliable couriers:

  • Shipping order details

  • Transit timelines

  • Address accuracy

  • Fragile item care

It is important that the shipping address provided is correct. LUMIKIDIY is not responsible for delayed orders caused by incorrect address information or courier delays.

8. Returns, Exchanges & Refunds

Returns and exchanges are handled in accordance with our Return Policy. Please review our complete Return Policy for specific conditions regarding fragile items and unused products:

Return guidelines:

  • Order number

  • Product condition requirements

  • Return shipping instructions

  • Refund processing time

Customer Support Email: service@lumikidiy.com

9. Customer Support

LUMIKIDIY customer support can assist with:

  • Order inquiries

  • Product questions

  • Shipping updates

  • Return and refund assistance

  • Product care information

Contact service@lumikidiy.com for all support requests and inquiries related to your purchase.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate billing and delivery information

  • Following product care guides for ceramics

  • Using our website in a lawful and respectful manner

  • Complying with all applicable terms and conditions

11. Third-Party Services

LUMIKIDIY may use third-party services to support store operations:

  • Payment processing

  • Delivery services

  • Website hosting

  • Analytics tools

Please refer to these third-party privacy policies for additional information.

12. Changes to These Terms & Conditions

LUMIKIDIY may update these terms from time to time to reflect changes in:

  • Business practices

  • Legal policies

  • Regulatory requirements and standards

Any updated terms will be posted on this page with the revised update date.

13. Contact Information

If you have questions regarding these Terms & Conditions, website procedures, or product orders, please contact us:

  • Brand Name: LUMIKIDIY

  • Official Website: lumikidiy.com

  • Legal Entity: Guangzhou Yixin Network Technology Co., Ltd.

  • Unified Social Credit Code: 91231002MAEEWMUE5C

  • Registered Address: No. 107, East Er-tiao Road, Aimin Street, Dong'an District, Mudanjiang City, Heilongjiang Province, China

  • Customer Support Email: service@lumikidiy.com

lumikidiy.com is owned and operated by Heilongjiang Longyao Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

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